Shipping policy

(1) Shipping: A flat 1,000 yen

(2)Domestic shipping: Shipped within 5 business days from the day after the order date or the payment date.

If there is an individual shipment information on the product page such as ordered products and reserved products, we will give priority to that, and will be shipped as needed as soon as the product is available.

In the event of a delay due to operation and delivery of bad weather, strikes, etc., it may take time to deliver. Please note that the number of delivery days may not be predictable in shipping imported products. In addition, we will contact you if the shipping in business days is delayed due to various circumstances.

(3) We will mainly deliver it by Yamato Transport.

(4) If there is a damage to the exterior of the packing material at the time of receipt, please tell the delivery staff on the spot and check the product status with the delivery person.
Please note that it will not be covered by compensation even if it is discovered due to delivery problem after receipt.

Return / refund policy

If the product arrives at hand, please check if there is a mistake in the ordered product, or if there is a problem with a problem.
Please do not discard the delivery cardboard box until the confirmation is completed.

[Return / exchange]

The quality is perfect, but if the product is damaged or defective, we will accept returns or exchanges. However, if you are not recognized as a defective product due to local store judgment, please understand that it is a case -by -case basis, but may be refused. We will bear the shipping fee for returned and exchanged. If you see a problem in the product, be sure to contact us by e -mail within 3 days after receiving the product. Please be aware that if the date has passed, we will not be able to respond to returns and exchanges. We try to respond immediately, but depending on the stock situation, we may not be able to replace or respond immediately. We will refund your refund to the procedure. Credit card payment: refund to credit card, bank transfer: We will refund to bank account. Please note that returned or exchanged after 3 days from delivery cannot be accepted in any case.

[About cancellation / return / exchange due to customer reasons]

Please note that we cannot accept any returned or exchanged products after the product (except for the initial failure or incorrect delivery) due to the customer's convenience.
"Cooling -off" is a system applied to door -to -door sales. Cooling -off is not required for mail order. This Internet mail order does not apply to the cooling -off system because it is a mail order that you can access yourself. Please note in advance.

* The following cases are an example of "returned goods for customer's convenience".
・ Returned goods without any particular reason
・ Returns for reasons that deviated from the scope of very common sense, such as "the texture and color of the product were slightly different" and "there are small scratches that cannot be understood unless you look closely".
・ Returns for reasons such as time taking time in replacement by initial defective products
・ Returned if you do not like the product, such as "the product I have imagined is different from the product I imagined", "heavy / light", "The smell"
・ Returns for reasons such as the date and time of arrival

The following items cannot be canceled, returned, or exchanged.
・ Products that have been more than 3 days after delivery
・ Products used by customers at least once
・ Damaged and damaged products by customers
・ Customer -specified products specified by our company that we do not handle

[Refund]

In principle, the following is determined. However, we will respond to cancellations and refunds due to our convenience.

We will refund to a credit card.

Refund to the specified account: We will refund the amount of transfer fee.

In addition, if the delivery is accompanied, we will refund the amount after the delivery fee.

[Long -term absence / refusal to receive]

If you are absent at the time of delivery, please contact each delivery company sales office directly within 2 days.
Please be sure to take the product you send at the customer responsibility.
In the unlikely event that you cannot pick it up even after the storage period of the absent luggage, or if it is not delivered due to omission, etc., the luggage shipping in Japan will return to us.
At that time, we will request the [redelivery shipping fee + agency fee + labor cost + packaging fee, etc.], so please use it in advance.
If a malicious act such as ordering a fictitious or other person's personal information (name, address, telephone number, etc.) without permission, the company or many good customers cause inconvenience or damage to the police immediately. We will submit and request the provider to disclose information to the provider, or to apply for the disclosure order to the court to make the disclosure order, and make a specific claim for the disclosure order, and make a claim for damages.