Refund policy

Once the product arrives at hand, please check if you have a different order from the order, or that the product is not enough.

[About initial failure]
The quality is perfect, but in the unlikely event that the product is damaged or defective, we will accept returns and exchanges. We will bear the return shipping fee at that time.

Be sure to contact us by email within 3 days after receiving the product.

Until you confirm that the product is not defective, please do not discard the cardboard used for packing.
We will respond as soon as possible, but please note that it may not be possible to replace it immediately depending on the stock situation.

If the payment method is a credit card payment, we will refund it to your credit card regarding the refund in the case of returned goods.
If the payment method is a bank transfer, we will refund it to the specified account.

Please note that returned or exchanged after 3 days from delivery cannot be accepted in any case.

[About cancellation / return / exchange due to customer reasons]
Please note that we cannot accept returns or exchanges after shipping products (except for initial defects and incorrect delivery) due to customer reasons.

"Cooling -off" is a system applied to door -to -door sales.
Cooling -off is not required for mail order.
This Internet mail order does not apply the cooling -off system for mail order from customers. Please understand in advance.

* The following cases are an example of "returned goods for customer's convenience".
・ Returned goods without any particular reason
・ Returns for reasons that deviate from the scope of very common sense, such as "the texture and color of the product were slightly different" and "there are small scratches that cannot be understood without looking at the product."
・ Returns for reasons such as not being unable to wait if it takes time to exchange products due to initial defective products
・ Returned if you do not like the product, such as "bigger than expected", "heavy / light", "smell"
・ Returns for reasons such as the date and time of arrival

The following items cannot be canceled, returned, or exchanged.
・ Products that have been more than 3 days after delivery
・ Products used by customers at least once
・ Products that have been dirty and damaged by customers
・ Customer -specified products specified by our company that we do not handle

If a malicious act such as using a fictitious or other person's personal information (name, address, telephone number, etc.) without permission can cause the Company or many good customers to annoy or damages, go to the police immediately. Submit the damage report, the police request the provider to disclose information, or the shop will apply for a provisional disposition to the disclosure to the court, exercise the disclosure order, specify the mischievous orderer, and make a claim for damages.