Q&A
About payment
What payment methods do you have?
You can use bank transfer or credit card. Acceptable cards: VISA, JCB, MasterCard, American Express.
About product delivery
When will it be delivered after ordering?
Domestic shipping: We will ship within 5 business days from the day after the order date or the payment date.
If there is an individual shipment information on the product page such as ordered products and reserved products, we will give priority to that, and will be shipped as needed as soon as the product is available.
If there is a delay due to bad weather, strikes, etc., such as bad weather, strikes, etc., it may take time to deliver in Europe.
Please note that the number of delivery days may not be predictable in shipping from overseas.
In addition, we will contact you if the shipping in business days is delayed due to various circumstances.
How much does shipping cost?
The shipping fee is 1,000 yen nationwide.
Is it possible to ship outside of Japan?
If you order from an overseas order cart provided by BUYEE Service, customers who do not live in Japan will receive products.
In order to improve the convenience of purchasing overseas customers, this site has introduced "BUYEEE Connect (https://beeCruise.co.jp/infra/buyeeconnect/)" and a dedicated cart for access from overseas. We have opened.
When accessing from overseas, an overseas order cart is displayed, and if you connect to the substitute purchase service "BUYEE" using the cart, multilingual customer support, overseas payment methods, delivery to 118 countries and regions, some areas. Then you can use cheap delivery plans.
About canceling an order
I would like to cancel my order.
You can cancel your order only before the product is shipped. Please contact us here . We will process the cancellation. Please note that we cannot accept cancellations due to customer convenience after the product has been shipped. Also, please note that we do not accept cancellations after an order has been placed.
About returns and exchanges
Is it possible to return or exchange the product after receiving it?
Only if the product you ordered is defective, we will cover the shipping charges for the return/exchange. Please attach a photo of the product and send it to us. We inspect the product when it arrives, but in the unlikely event that it is an initial defective product, please refer to the following and contact us from here .
Please note that we cannot accept returns or exchanges in the following cases.
・If you contact us after 3 days or more have passed since the product arrived
・We cannot accept any returns or exchanges except when accessories, manuals, etc. are lost. ・The product is defective.
Please note that in some cases we may ask you to bear the card handling fee.
If you wish to return a product, please be sure to contact us here .
*We may not be able to cancel or return an order depending on the content of the order or the condition of the product.
* We cannot accept returns other than the method specified by our company.
I received an item different from what I ordered.
We take all possible measures to ship the product, but please contact us within 3 days after the product arrives.
We will cover the shipping and handling charges for the replacement.
Registration/change of member information
I want to add or change my member information.
You can change your member information from My Page.
If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can add or change the member information of registered customers. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.
I registered my member information incorrectly.
You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can change the member information of the registered customer. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.
I want to change my email address.
I'm sorry, but the email address cannot be edited from the user screen. If you have entered your email address incorrectly or would like to change it, please contact us here .
I cannot receive emails.
All notifications will be sent to your registered email address from info@alorsparis.fr, except automatic notification of inquiries. First of all, please check whether the email has arrived in your spam or spam folder. In addition, if you use mobile carrier mail or icloud mail, there are many cases where spam mail settings are particularly strict, so please check it.
I don't know how to log in.
Please click the three lines on the upper left of the screen and enter your registered email address and password to log in. If you have not yet registered an account, please create an account from the same screen.
I forgot my password.
If you have forgotten your password, you can reset it by resetting it. Please click the reset password button on the login screen and follow the instructions to reset your password.