Q&A

About payment

What payment methods do you have?

You can use bank transfer or credit card. Acceptable cards: VISA, JCB, MasterCard, American Express.

About product delivery

When will it be delivered after ordering?

Domestic shipping: We will ship within 5 business days from the day after the order date or the payment date.
If there is an individual shipment information on the product page such as ordered products and reserved products, we will give priority to that, and will be shipped as needed as soon as the product is available.

In the event of a delay due to operation and delivery of bad weather, strikes, etc., it may take time to deliver.
Please note that the number of delivery days may not be predictable in shipping imported products.
In addition, we will contact you if the shipping in business days is delayed due to various circumstances.

How much does shipping cost?

The shipping fee is 1,000 yen nationwide.

Is it possible to ship outside of Japan?

If you order from an overseas order cart provided by BUYEE Service, customers who do not live in Japan will receive products.

In order to improve the convenience of purchasing overseas customers, this site has introduced "BUYEEE Connect (https://beeCruise.co.jp/infra/buyeeconnect/)" and a dedicated cart for access from overseas. We have opened.

When accessing from overseas, an overseas order cart is displayed, and if you connect to the substitute purchase service "BUYEE" using the cart, multilingual customer support, overseas payment methods, delivery to 118 countries and regions, some areas. Then you can use cheap delivery plans.

What are parallel imported products?

Parallel imports: Import from overseas agencies without going through domestic agencies.
(The product is the same product, but the import method is different.) Parallel imports are now becoming common, and it is also a parallel import to purchase individuals from overseas. (A regular dealer refers to dealers such as directly managed stores, specialty stores, department stores, etc.)

When purchasing at our shop:
Manufacturer (brand)→Overseas directly managed and overseas retailers→Parallel import store (our shop)→customer

When purchasing at domestic regular dealers:
Manufacturer (brand)→Brand Japanese corporation→Domestic directly managed stores and domestic regular dealers→customer

About canceling an order

I would like to cancel my order.

You can cancel your order only before the product is shipped. Please contact us here . We will process the cancellation. Please note that we cannot accept cancellations due to customer convenience after the product has been shipped. Also, please note that we do not accept cancellations after an order has been placed.

About returns and exchanges

Is it possible to return or exchange the product after receiving it?

Only if the product you ordered is defective, we will cover the shipping charges for the return/exchange. Please attach a photo of the product and send it to us. We inspect the product when it arrives, but in the unlikely event that it is an initial defective product, please refer to the following and contact us from here .

Please note that we cannot accept returns or exchanges in the following cases.

・If you contact us after 3 days or more have passed since the product arrived

・We cannot accept any returns or exchanges except when accessories, manuals, etc. are lost. ・The product is defective.

Please note that in some cases we may ask you to bear the card handling fee.

If you wish to return a product, please be sure to contact us here .

*We may not be able to cancel or return an order depending on the content of the order or the condition of the product.

* We cannot accept returns other than the method specified by our company.

I received an item different from what I ordered.

We take all possible measures to ship the product, but please contact us within 3 days after the product arrives.

We will cover the shipping and handling charges for the replacement.

Registration/change of member information

I want to add or change my member information.

You can change your member information from My Page.

If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can add or change the member information of registered customers. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

I registered my member information incorrectly.

You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can change the member information of the registered customer. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

I want to change my email address.

I'm sorry, but the email address cannot be edited from the user screen. If you have entered your email address incorrectly or would like to change it, please contact us here .

I cannot receive emails.

All notifications will be distributed to the e -mail address registered from info@alorsparis.fr, excluding the automatic notification of inquiries. First of all, please check if you have received emails in spam or spam folders. In addition, those who use mobile carrier and iCloud mail are often difficult to set spam mail, so please check it out.

Currently, customers who use mobile email addresses (career emails such as docomo/au/softbank), free email (hotmail, Yahoo mail, Gmail, etc.) can be delivered normally from our customers. You may be informed that you are not.

We apologize for any inconvenience. If you do not receive the email, please check the following email settings.

1. Customers who use mobile email addresses (carrier mail such as docomo/au/softbank)

・ Remember by email prevention filter

If you are using an email prevention filter, please cancel the filter (alorsParis.fr) and make a setting to receive [info@AlorsParis.fr].

2. Customers who use a free email address

In the spam mail folder.

Please check once, as the e -mail distributed from this shop may be automatically distributed to the spam folder or trash can due to the spam prevention function. In addition, the sort (filter) setting of the receiving mail of each free mail service can prevent the sorting to the junk mail folder.

In the case of Gmail, there is a possibility that it is distributed to promotion or social, not the main mail. Please confirm.

3. Check the receiving email address

The registered email address may be incorrect. You can check the registered email address from our site. If you would like to change your email address, please contact us below.

Email address: info@AlorsParis.fr

4. If the mailbox on the server is up to the maximum

The capacity of the mailbox on the server has an upper limit, and new emails may not be accepted unless they are received regularly and deleted. If you are a customer who has not been using an email recently, please delete the server email.

5. No mail delivery has been canceled or registered

It will not be distributed to those who have been canceled or not requested at the time of membership registration. If you would like to re -registration, please contact us.

We apologize for any inconvenience, but we appreciate your understanding.

*aLORSAfter ordering, the official online store will automatically send the order confirmation email from info@alorsParis.fr.

I don't know how to log in.

Please click the three lines on the upper left of the screen and enter your registered email address and password to log in. If you have not yet registered an account, please create an account from the same screen.

I forgot my password.

If you have forgotten your password, you can reset it by resetting it. Please click the reset password button on the login screen and follow the instructions to reset your password.